Awesome UNTIL...
Dstraughn826
9/26/2019
I was so thrown after receiving this as a wedding gift and enjoyed it So much until one day despite very careful care to my product there is a very big cracked down the middle..... When I went to go search for a replacement insert I was so disappointed to find that it's been discontinued and also a little bit upset that such an expensive product does not seem to have a replacement insert. I'm also somewhat upset that despite very careful care, that this product is damaged, as I've always held kitchen aid brand in high regard and thought I'd have no issues with a quality product.
Very very disappointed on this one!!
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Cracked pot
SimStreet
6/12/2019
I'm extremely unhappy that the ceramic insert cracked and now there is no replacement for it. I will need to purchase a new one. Won't be a Kitchenaid after this experience.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Good Slow Cooker but Pot Cracks super easily!
Ariana-91
5/1/2019
This was given to us as gift about a year and a half ago. We were using it every few weeks and had good results. Then noticed that the ceramic pot has cracked (not sure how that could have happened with normal use). Now it leaks and we can't use it, and there is no replacement part available. I'm very disappointed with the quality of this products after seeing so many good reviews.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Ceramic pot is disappointing
ALB63
4/24/2019
While I have loved the crockpot overall--the size is great for big groups--I have had to replace the ceramic pot twice and now that I need a third one, it is out of stock and I can't find it through any other stores. The cracking of this pot seems like a design flaw and it's too expensive to keep replacing. I hope your engineers figure this one out as I prefer to use KitchenAid whenever possible.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Value
So very disappointing
LinaAda
4/6/2019
My ceramic pot cracked - a hairline crack right in the middle across the entire thing.
I'm incredibly disappointed that a replacement is not available. In this day when I'm doing my best to minimize waste, a relatively new appiance will be on its way to the waste site. I had read the reviews about the cracking pots, but went with it anyways because of the recommendation by America's Test Kitchen. I will be sending them a note as well.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
What a dissapointment
Kelly3467
4/1/2019
Loves this slow cooker but it's not even that old and the bowl got a huge crack in it. Had to throw it away. I guess kitchenaid stuff just won't last. And can't even get the replacement?? What's up with that? Won't buy this brand again. Guess I'll start the hunt for a new slow cooker. Ugh.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
So ☹️
Missykl01
3/31/2019
Just used the 7 quart Kitchenaid 7 quart stainless for the first time. Set it on before we left the house this morning and came home to a broken, sizzling ceramic bowl of chicken soup
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Great crock pot - insert cracked in less than 1 ye
AnnOC
3/18/2019
I received this a a gift a while back, finally took it out of the box and have been using it for less than a year (maybe 20 times tops) and the ceramic insert is cracked. I take very good care of it and it cracked while it was in use while making chili yesterday. I hope someone will contact me to let me know what to do, since no replacements are available. Seems like a very common problem, so I sure hope there is a solution. Thanks.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Not impressed
Mumky3
3/16/2019
I bought the kitchen aid slow cooker about 3-4yrs ago, only use during the winter months occasionally so it hasn't really been used much, the pot has now cracked, also the digital number display is not working correctly, it only shows part of the numers, this I could live with but it's still annoying for a product that's not very old, I have a lot of kitchen aid products in my kitchen and they seem to work fine but the slow cooker I am very dissapointed in.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Don't crack your pot - NO replacement!!!
Blancship
3/4/2019
Would love the slow cooker, but I can't use it because the ceramic pot cracked and the replacement pot has been out of stock for a long time. Contacted KitchenAid customer service and there is no time frame of a replacement being available. Maybe they could open the box on the slow cookers they are still selling and sell the crocks from them since they apparently don't intend on having any replacement parts.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Cracked Insert KSC700SS0
nedadams
2/5/2019
I received this item as a gift a few years ago, and have used it sporadically since then. When I removed the insert to clean it after our Super Bowl party I noticed that it had a crack in the corner that ran from top to bottom that allowed some of the contents to leak onto the heating surface of the crock pot. I would have thought that Kitchen Aid would make a quality product - apparently not. This seems to be an ongoing issue for a number of people that own this model.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Value
ANOTHER cracked ceramic pot!!!!!!
Della S
2/2/2019
I bought this fantastic crock pot by Kitchenaide. Used it once. Wonderful - great size! Went to use it a second time and noticed that it had a crack in the ceramic pot!!. Ok, so I figured I damaged it - not sure how that could have happened!! So I get online to order a ceramic crock pot insert and to my surprise!! Looks like this happens to EVERY pot!!!! So, I certainly will not replace it since it will just do it again. These crock pots are expensive!! What a waste of $$$!
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Disappointed with Kitchen Aid quality
Katdelano
1/21/2019
I have been a long time customer of KitchenAid products for years and half of my kitchen used to proudly represent their products. I received this crock Pot as a gift From my mom and was so excited. One day while cooking the crockpot liner completely cracked and as you can imagine I was so disappointed. KitchenAid refuse to do a replacement but my sister-in-law receive the same model and gave me her liner which she received brand new from KitchenAid. I was so careful and babied it like it was made of class and now this one cracked again. I am so disappointed in the KitchenAid quality and the backing of their product defect . I always used to pick KitchenAid over other products but that won't be happening anymore. This will be my last kitchen aid product that we will
purchase. I use my crockpot four times a year and would expect it would last longer than two times a year… Extremely disappointed!!
Model KSC700SS0
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
disappointed - pot replacement not possible
jacky
1/17/2019
Cracked ceramic pot insert...from the reviews looks like replacement will not be possible. Very disappointing.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Ceramic pot broke easily,replacement OUT OF STOCK?
Slowest cooker
1/17/2019
Quite liked the design of this and it worked well for six months until the ceramic cracked. Despite searching high and low, I cannot find a replacement. Throwing away an entire stainless steel appliance because you can't produce a 20 dollar piece of replacement ceramic is terrible
Originally posted on Kitchenaid.com
No, I do not recommend this product
Haven't been able to use the slow cooker at all!
tallgrl88
1/15/2019
My slow cooker arrived with a hairline crack and because this replacement part has been out of stock, I have not been able to use my slow cooker at all! It would be great if they could just replace my damaged ceramic part or at least bring this back in stock.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Model no KSC700SSO
Garyparker
1/10/2019
I have had this slow cooker for several years and replaced the ceramic pot about 3 times ,you would thank kitchen aid could get it right. I have tried to get another replacement ceramic pot but now it is out of production, what a joke I thought kitchen aid was a good product but they still can't make a ceramic pot that works. I will have to replace my slow cooker with another product. I will never buy another kitchen aid product seems you pay good money for junk. The new cookers still have ceramic pot problems with cracks save you money and buy the other products not kitchen aid.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Loved the cooker until it cracked...
Slowburnt
12/26/2018
Ok. Flaws happen but no replacement parts? Never guessed KitchenAid would be a throw away and replace product. I suppose I could use it as a doorstop!
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Value
Ceramic pot is cheap
flipclan
11/4/2018
The crockpot insert is not very sturdy. I didn't have mine for very long before there were cracks near where both the handles are. It's not the cheapest crockpot either so I was very disappointed. And the crazy thing is that to replace it in Canada means spending about what I would if I bought a whole new slow cooker. Frickin' crazy!
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Defective ceramic insert
Valerie2
10/3/2018
I have used my slow cooker approximately half a dozen times. I love its features but it is leaking. When I take the crock out I see that the ceramic glaze is imperfect and has lines in it which leak liquids. This is not a crack but an imperfection in the finish.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Crack in the ceramic pot
Jamiiee77
5/4/2018
Seems I'm not the only one with this problem with the amount of money paid for this product I did expect to holed up better.
It's disappointing that the ceramic pot keeps cracking I think they need to look at the way they are manufactured so many doing the same after a short time I love using my slow cooker BUT I should have stuck to my $50 one from Aldi lasted for about 6yr until one of the kids dropped it.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Capacity
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Stock date ?
ik89
3/2/2018
When will this come back on stock? Ordered a new slow cooker and it arrived cracked , oh no what do i do ?
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Replacement not available?
Kerber
2/14/2018
I was give this slow cooker for my bridal shower and the inside ceramic pot is already cracked and broken after only 4 months of using it? And a replacement isn't available? Seems like an expensive slow cooker like this should have extra pots available to purchase. Not impressed with kitchenaid after this.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
Out of Stock?
gillian92983
1/21/2018
Are we not able to purchase replacement pots because they are not quality products? Clearly people are having to come back here to purchase them multiple times. Mine is cracked and I'd like to be able to replace the pot because I love the size of the Kitchenaid and I love all of my other Kitchenaid appliances but I may have to look elsewhere.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
At least provide a replacement
NelsonBriles
12/17/2017
Trying to purchase a 3rd replacement (for cracked insert)...alas, Kitchen Aid appears to have given up on this Slow Cooker (by not having the replacement available). I guess I must as well. It's a pity 'cause the overall unit was nice. As ceramic making probably dates back 5000 years, I can't believe they can't get this right.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Seeking Replacement of Cracked Ceramic Pot!
MadIng
10/11/2017
Love my Model KSC700GC0 Kitchenaid Slow Cooker. I have had it for several years, though I only use it once or twice a year (for holidays or big events.) The inner pot is now cracked through, and, since the electronics are still perfect sound, I would really like to replace the ceramic part! As it seems a terrible waste to have to throw away the whole thing, I had hoped a replacement for the broken part would be available, but after a long search, I have not found anything on-line. PLEASE help?!
Originally posted on Kitchenaid.com
No, I do not recommend this product
I need a new pot for my wonderful cooker that's in perfect c
8/22/2017
It seems like a waste to have to buy a whole new unit when I only need the insert for my slow cooker. this has been a great unit but if replacement parts are not available an this part broke so easily only after a couple years and in careful washing/storage (washed by hand). I will never buy or recommend this product to another again. I received this as a gift and have been in love with this cooker ans it's great, works great but for the insert to not be available for replacement is a huge joke especially for such a huge national brand like Kitchen Aid. I will thin twice about purchasing products from you in the future. It's bad for the environment to throw these things out and buy a new one.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Cracked!
7/26/2017
Only used the slow cooker a few times and discovered a crack in the ceramic pot! Looks like a replacement ceramic pot is not available.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Cracked Ceramic Pot
7/12/2017
I absolutely love the slow cooker, although my ceramic insert had a crack that when tested for usability with water, it just split and fell apart in my sink. I am so disappointed that this is out of stock as I use this product so often. I am hoping that you are in production with replacements as this seems to be a reoccurring problem. Thank You, Dawn
Originally posted on Kitchenaid.com
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Typical Whirlpool
7/8/2017
Bought a house with all new Whirlpool appliances. 6 years later, all have been replaced and that was stretching their use. Hundreds spent on repairs during that time. With that said, I see why the Kitchen Aid slow cooker was used once, the ceramic pot cracked, and they do not sell a replacement. Junk!
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Absolutely loved this slow cooker
7/8/2017
i Loved this slow cooker! i have had it for a couple of years, the size was great for my family of six. when the insert cracked i was just going to buy another insert no big deal. (that is until i started searching for a replacement) i even checked out the stores locally I would have bought whole new unit but couldn't find any. Please help Kitchenaid!!!
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Slow cooker--performed well for years; need ceramic pot
6/27/2017
I have used my Kichenaid slow cooker for years with very satisfactory results. Like most of the other reviews, I too discovered a crack in the insert and am disappointed the replacement part is out of stock. Worse yet, I notice the Kitchenaid response to each of the reviewers is the same language from Carol S. Makes one wonder if these reviews are actually read, of if so, does Kitchenaid even care.
Originally posted on Kitchenaid.com
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
When will this come back in stock?
6/19/2017
I was disappointed to see that my ceramic crock has a crack on the bottom and running up the side of it. I've only had the crock pot for a little over a year, and have always carefully hand washed the crock. Would expect it to last longer. Was more disappointed to see that the crock is out of stock, and by the reviews, looks to have been out of stock for some time. When will this come back in stock?
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Disappointed
6/11/2017
My 7 quart ceramic pot had a crack in it and now it shattered. Very disappointed that I can order a replacement!! I would not recommend this product!
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Disappointed
5/28/2017
Very disappointed I went to use my slow cooker and realized the insert was cracked. When I went to search online this is the only replacement I could find and now it's out of stock! This is extremely frustrating.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Didn't know it was cracked!
5/9/2017
Just went to put a pot roast in, and washed the pot out to find a crack I could not see, but could feel. Luckily I caught it before I put the roast and liquids in. Just went to order a replacement and it is out of stock! UGH--hope someone there can help me--I have a graduation party June 3rd and I really didn't budget to replace my crock pot!
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
bummer that it's not available
4/5/2017
Love this slow cooker, but it's not going to do me any good now that the ceramic insert broke and I can't replace it. :(
Originally posted on Kitchenaid.com
No, I do not recommend this product
Very Disappointed
3/29/2017
I am about to go back to work after my maternity leave with the US Air Force. I was going to rely on my slow cooker to do some cooking for me during the work day. Much to my surprise, there is a hairline crack in the insert, rendering it useless and there is no replacement available.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Cracked ceramic Pot
3/11/2017
We have the kitchen aid crock pot that this liner goes with, but the original ceramic pot broke and we have been trying to find a replacement. The fact this is the only place you can get one, and they are out of stock, it extremely disappointing. We have many kitchen aid small appliances, but this one seems to be having more issues than our older ones. The quality of the liner has made of rethink future purchases for kitchen aid appliances as, like other people have stated, the quality has started to go down hill.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Kitchen Aid Quality Seems to be Slipping
3/11/2017
We have traditionally been a Kitchen Aid family. Happy to pay a little more for a superior performing and longer lasting product. While this review is for a slow cooker, there are mean themes across the product line in our experience. Simply put this was our third KA SC over the years. Our first two, both over 5 years old are still in use and working fine, the third had the crock break after two uses. We called for a replacement, they do not have one and can not tell us when they will have them back. This drove is to purchase a "temporary" Crock Pot brand, which I must say has performed well and is holding up admirably. We kind of feel a little betrayed, I know, that's high drama for a slow cooker. But we were a loyal brand consumer who feels they drive us to another by simply not helping find a solution. What other quality products are we missing with our Kitchen Aid tunnel vision?
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
So Disappointed!
3/6/2017
I've had this kitchenAid slow cooker for less than a year after using my other one for 10+ years. I am always very careful allowing it to cool before washing and never subjecting it to rapid temperature changes to prevent cracking the ceramic crock, so was really upset to find a hairline crack in it. I came here to look for a replacement and see that they are out of stock!!!!! No wonder, judging from all the reviews it appears that the crock has some integrity issues.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Disappointed I can't replace cracked pot
3/4/2017
Very disappointed I can't replace the pot on my slow cooker I use this every day it cracked for no reason and now it's out of stock
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Unable to Replace Cracked Ceramic Pot
2/20/2017
Although I was happy with my KitchenAid slow cooker, the ceramic insert cracked while washing despite letting it come to room temperature. I am unable to find a replacement piece in stock and customer service is unable to tell me when they will be in stock. Disappointed that I will need to a buy a brand new slow cooker simply because I can't replace one broken part.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Optimistic About KA
2/19/2017
My first Ceramic Pot cracked because I put it out on the back porch to keep the contents cold. I did not have room for it in my refrigerator. Unfortunately, I left it outside on a day that the temperature dropped and the contents froze, expanded, and cracked the pot. My fault. I purchased a second Ceramic Pot. On it's second use, my husband decided to slow cook some moose a friend had given him. I made sure he was all set up the evening before he planned to cook it because I didn't want this pot to be accidentally broken. The next day, he turned it on later than he had originally planned. Expecting it to be further along in the cooking process a few hours later, he decided to help speed up the process and removed the pot to put it on the gas stove top, causing it to crack. I was not home to prevent or witness this. Again, human error. When our daughter discovered the crack, he acted as though he knew nothing about it. After returning to this site to purchase a replacement, I read several of the reviews describing unexplained cracks and sadly wrote my second pot off as unexplained. When I approached him to let him know of the unexplained cracks and it was no fault of his, he immediately told me what happened. Now, feeling better, because there are reasons to explain why both of my pots cracked, I am ready to order a third, but they are Not in Stock.
Originally posted on Kitchenaid.com
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Ceramic pot cracked
2/17/2017
I am surprised that the quality has dropped so much. My pot cracked with in a few minutes of coming to temperature. I'm not impressed and have to find another.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Performance
Quality
Cracked ceramic pot
2/8/2017
Ceramic pot cracked within only a few uses and now can't find a replacement for my $300 slow cooker. Sad to say KitchenAid quality has gone downhill ... all our small appliances are KA, but rethinking our next purchase.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Slow cooker liner
2/7/2017
The slower cooker is stylish and wonderful to u but it has a hairline crack in the liner. I am extremely careful with the liner, as I am with all my things, so I don't know how it happened.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Defective crock
1/22/2017
Even though I have not used my Kitchenaid crockpot very much, I did love it when I did. But now I cannot use it because the liner developed a crack in it. It is such a waste of money to pay for something that last such a short time. Always relied on KA products but this is a big disappointment!
Originally posted on Kitchenaid.com
No, I do not recommend this product
Not sure how it cracked but it did
1/15/2017
I bought this to replace the original liner that came with my slow cooker. That one broke because my mother dropped it. I was extremely gentle with it and noticed a crack while washing it. Went to put it away in the pantry and it came apart entirely. I think I only used it three times.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Slow cooker nice, but wish replacments parts where available
1/14/2017
I have the KSC700SS0 which has worked great for years, my pot has a crack now rendering the product useless. i wish KA would maintain an inventory of ceramic pots so that i dont have to render the whole unit useless when the unit itself works such a waste. I understand that ceramic inserts will crack over time and would hapilly replace it if the option exists
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
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